SMRT Bus Service 962

SMRT Bus Service 962 is a trunk route from Woodlands Regional Interchange and looping at Admiralty Street, passing through Woodands Avenue 5, 6, 7, Sembawang Cres and Sembawang Drive.

Service 962 will be Wheelchair Accessible from 20 March 2016.

SMRT Mercedes-Benz O405G (TIB1103M) - Service 962

SMRT Mercedes-Benz O405G (TIB1103M) – Service 962

Route Information
Route Woodlands Regional Bus Interchange ↺ Admiralty Street (Loop)
Passes Through Woodands Ave 5, 6, 7, Sembawang Cres, Sembawang Drive
Route Length 16.9km
Travelling Time 65 – 70 mins
Operator Information
Current Operator SMRT Buses
Current Depot Woodlands Bus Depot (WLDEP)
Current Fleet 18-metre Articulated Bus:
– Mercedes-Benz O405G

12-metre Single Deck Bus:

Departure Times from T1 0530 – 2345 (Weekdays, Saturday)
0545 – 2345 (Sundays/PHs)
Frequency Loop Service
0630-0830: 04 – 10 mins
0831-1659: 08 – 13 mins
1700-1930: 08 – 10 mins
After 1930: 09 – 15 mins

Route History

Service 962 is a inter-town residential route running between Sembawang, Admiralty and Woodlands. The route serves Woodlands Ave 5, Woodlands Ave 6, Woodlands Ave 7, Sembawang Cres, Sembawang Dr and Admiralty St, with connections to Woodlands Regional Centre, Admiralty MRT, Sembawang Town Centre and other community amenities. Its primary area of service is Woodlands Neighbourhoods 5, 7 & 8, and Sembawang Neighbourhoods 3 & 4.

The route serves schools such as Spectra Seconary School, Sembawang Secondary School, Canberra Secondary School and Northoaks Primary School. Other public amenities served include Mandai Tekong Park, Woodlands Galaxy Community Centre (CC), Canberra CC and Sun Plaza.

The route encounters moderate to high demand throughout the day as it serves many residential areas, and high capacity articulated buses are deployed on a daily basis. In addition, the route also serves various industries along Admiralty Street.

SMRT MAN NL323F A22 (SMB261Z) - Service 962B

SMRT MAN NL323F (SMB261Z) – Service 962B

Shortworking Trips:

  • Service 962AWoodlands Regional Int→ Sembawang Drive (Opp Blk 484A CP)
    Weekdays AM Peak only
  • Service 962BSembawang Drive (Opp Sun Plaza) → Sembawang Drive (Sun Plaza)
    Weekdays AM and PM Peak only

Fare: Charges fares for regular trunk services. See Bus Fares for exact fares.

Fleet: Service 962′s fleet comprises Mercedes-Benz O405G and MAN NL323F buses.

Route Information:

Loop Service (via Admiralty St)
  • Woodlands Reg Int
  • Woodlands Ave 2
  • Woodlands Ave 5
  • Woodlands Ave 6
  • Woodlands Ave 7
  • Sembawang Way
  • Sembawang Cres
  • Sembawang Dr
  • Admiralty St
  • Admiralty St
  • Sembawang Dr
  • Sembawang Cres
  • Sembawang Way
  • Woodlands Ave 7
  • Woodlands Ave 6
  • Woodlands Ave 5
  • Woodlands Ave 2
  • Woodlands Reg Int
Service 962 at a glance. Click for larger image.

Service 962 at a glance. Click for larger image.

Operator History:

  • 2001 – 2004: Trans-Island Bus Services Ltd
  • 2004 – Present: SMRT Buses Ltd

The Bus Service Operating License (BSOL) for this route will be renewed in 2016.



  • 2001 (24 Jun): Introduced between Woodlands Regional Int and Sembawang Dr (Loop)
  • 2003 (Jun): Extended to loop at Admiralty St
  • 2005 (29 May): Amended to ply Sembawang Way and Sembawang Cres instead of Gambas Ave and Sembawang Ave.
  • 2013: Service improvement under the Bus Service Enhancement Programme (BSEP)
  • 2014 (23 Jun): Bus Service Reliability Framework (BSRF) implemented for a two-year trial
  • 2015 (05 Jun): BSRF trial extended to Aug 2016
  • 2016 (20 Mar): Designated wheelchair-accessible bus route (WAB)

Past Routings:


External Links & References:

Back to Bus Services
Back to Bus Articles

2 thoughts on “SMRT Bus Service 962

  1. Dear Sirs. I wish to comment that the above bus service has becoming very slow now . I am staying at Admiralty Link and it took a waiting time of between 15 to 20 mins just to go to Sun Plaza which I find that this is an unacceptable. Bus services 859 and 859A are both useful but not directly to Sun Plaza. Hope the management will take a closer look into this matter. Thanking you in advance!

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