SMRT Bus Service 972

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SMRT Bus Service 972 is a trunk route from Bukit Panjang Temporary Bus Park and looping at Bencoolen Street, passing through Jelapang Road, Segar Road, Fajar Road, BKE/PIE, Stevens Road and Orchard Road. It is the fifteenth bus service to be introduced under the Bus Service Enhancement Programme, or BSEP.
SMRT Dennis Enviro500 (SMB3527M) – Service 972, with Downtown Line 2 promotional livery

Route Information
Route Bukit Panjang Temporary Bus Park ↺ Bencoolen Street (Loop) 
Passes Through Senja Rd, Jelapang Rd, Segar Rd, Fajar Rd, BKE/PIE, Stevens Rd, Orchard, Dhoby Ghaut
Route Length 40.2km
Travelling Time Offpeak: 122 mins
Peak: 130 mins
Operator Information
Current Operator SMRT Buses
Current Depot Kranji Bus Depot (KJDEP)
Current Fleet Alexander Dennis Enviro500
Departure Times from T1 Daily:
0530 – 2300 (Daily | Full Route)
Weekdays AM Peak, 2300 – 2330 (SWT 972A | Terminates at Dhoby Ghaut Stn, Orchard Rd)
Frequency Loop Service
0630-0830: 04 – 08 mins
0831-1659: 04 – 11 mins
1700-1930: 05 – 10 mins
After 1930: 09 – 11 mins
Notes After 2300hrs daily, buses leaving Bukit Panjang Temporary Bus Park will be renumbered as 972A and terminate at Orchard Road (Dhoby Ghaut Stn)

Route History

Service 972 provides residents of Bukit Panjang with greater connectivity to Orchard and Dhoby Ghaut. By running parallel to existing bus and rail lines, the service provides a travel alternative for commuters who relied on other bus services/the rail network to and from the city. The route incorporates an express sector between Bukit Panjang Road and Whitley Road via the Bukit Timah Expressway (BKE) and the Pan-Island Expressway (PIE). This is the fifteenth bus service to be introduced under the Bus Service Enhancement Programme (BSEP).

This route provides more options for commuters using existing bus routes between Bukit Panjang and the City. Previously, commuters relied on Service 190 and Service 700/A for such connections, which were beyond the reach of convenience and often had to transfer from the LRT or Feeders 920 or 922. The rail network was not a popular choice due to the extended travel time and transfers needed between LRT and MRT lines. The only direct bus route route, Express 971E, operates unidirectionally during weekday peak hours only. As a result, the need arises for a direct full-day connection between the northern parts of Bukit Panjang (Neighborhoods 4, 5 and 6) and the City.

Service 972 fulfills that link by offering a full-day service between the northern part of Bukit Panjang and the City, duplicating the Bukit Panjang sector of Express 971E. It also relieves demand from Services 190 and 700/A, as well as improving connectivity to Bukit Panjang Road, calling at the pair of bus stops outside Blk 270 Bukit Panjang Road, a major transfer stops for many services plying along the BKE. In anticipation for potentially high demand, this service may use non-BSEP bendy buses.

Boarding and alighting is not allowed at Bukit Panjang Temporary Bus Park. As a result, the first passenger stop of the route is opposite Blk 183 Bukit Panjang Road (originally Blk 604, shifted on 27 Dec 2015), whereas the last passenger stop is at Blk 183 Bukit Panjang Road.

After 2300hrs daily, buses leaving Bukit Panjang Temporary Bus Park will be renumbered as 972A and terminate at Orchard Road (Dhoby Ghaut Stn).

The service debuted on Sunday, 17/11/2013, where a soft launch was carried out at Greenridge Shopping Center at 8:30am, hosted together with a community brisk walk. SMB3088M was the first bus deployed, departing Bukit Panjang at 6am. The service utilized a full fleet of MAN A22 buses.

SMRT Enviro500 MMC Launch:

SMRT’s Alexander Dennis Enviro500 MMC made their debut on revenue service on Sunday, 13 Jul 2014 on Service 972. Three units, namely SMB3501L (972TQ01) , SMB3502J (972AP07) and SMB3503G (972TQ02) were put on service. SMB3502J was withdrawn in the morning following an electrical fault leading to bus breakdown, but returned in the afternoon.

SMB3502J is the first Enviro500 MMC in revenue service, departing Bukit Panjng Temporary Bus Park at around 7:00am in the morning.



2015 Route Amendment

To enhance connectivity for Bukit Panjang residents, Service 972 was amended to serve Senja Road from 14 June 2015.

The new route skips a pair of bus stops along Bt Panjang Ring Rd (Blk 617 and Blk 537A CP) while calling at 4 pairs of existing bus stops along Senja Road previously only served by Feeder service 920.

Click on the route poster on the right to view a larger image.


DTL2 Bukit Panjang Bus Service Enhancements

As part of DTL2 Bukit Panjang Bus Service Enhancements, the first revenue service stop of Service 972 along Bukit Panjang Rd was shifted from Block 604 to Opp Blk 183 effective 27 December 2015. Service 972 will continue to terminate revenue service at Bukit Panjang Rd – Blk 183. The poster is attached here.


^ SMB3551S – Service 972A

Shortworking Trips: 

  • 972A: Bukit Panjang Temp Bus Pk → Orchard Road (Dhoby Ghaut Stn)
    Daily: 2300hrs – 2330hrs
    Also operates on Weekdays AM Peak hours from Jun 2015

Fare: Charges fares for regular trunk services. See Bus Fares for exact fares.

Fleet: Service 972′s fleet comprises of ADL Enviro500 MMCs under the BSEP scheme.


Route Information:

Loop Service (via Bencoolen St)  
  • Bukit Panjang Temp Bus Pk
  • Woodlands Rd 
  • Bt Panjang Rd
    Opp Block 183
  • Bt Panjang Ring Rd
    – Blk 602
  • Senja Rd
    – West View Pri Sch
    – Opp Blk 628
    – West Spring Sec Sch
  • Senja Link
    – Blk 651
  • Jelapang Rd
    – Blk 532
    – Blk 516
  • Segar Rd
    – Blk 548B
    – Bef Blk 484
  • Fajar Rd
    – Fajar Stn
    – Bet Blks 443A/443B
    – Blk 442D
  • Bt Panjang Ring Rd
    – Bangkit Stn
  • Bt Panjang Rd
    – Blk 270
  • BKE (Express)
  • PIE (Express)
  • Whitley Rd
    – Aft Tanglin CC
  • Stevens Rd
    – Stevens Ct
    – Bef Met YMCA
    – The Pines
    – Opp Raffles Girls’ Sch
  • Scotts Rd
    – Far East Plaza
  • Orchard Rd
    – Tang Plaza
    – Opp Mandarin Orchard
    – Concorde Hotel S’pore
    – Dhoby Ghaut Stn
  • Bencoolen St
    – SMU
  • Orchard Rd
    – YMCA
  • Penang Rd
    – Dhoby Ghaut Stn
    – Winsland Hse
  • Somerset Rd
    – Somerset Stn
  • Orchard Turn
    – Opp Ngee Ann City
    – Orchard Stn
  • Scotts Rd
    – Thong Teck Bdlg
  • Stevens Rd
    – Raffles Girls’ Sch
    – Chelsea Gdn Condo
    – Opp Met YMCA
    – Opp Stevens Ct
  • Whitley Rd
    – Raffles Town Club
  • PIE (Express)
  • BKE (Express)
  • Bt Panjang Rd
    – Blk 223
  • Bt Panjang Ring Rd
    – Opp Bangkit Stn
  • Fajar Rd
    – Blk 239
    – Blk 401A CP
    – Opp Fajar Stn
  • Segar Rd
    – Blk 484
    – Blk 547C
  • Jelapang Rd
    – Blk 506
    – Opp Blk 532
  • Senja Link
    – Opp Blk 650
  • Senja Rd
    – Opp West Spring Sec Sch
    – Blk 628
    – Blk 610
  • Bt Panjang Ring Rd
    – Blk 541A CP
  • Bt Panjang Rd
    – Blk 183
  • Woodlands Rd
  • Bukit Panjang Temp Bus Pk

Operator History:

  • 2013 – Present: SMRT Buses Ltd

The Bus Service Operating License (BSOL) for this route will be renewed in 2016.


Gallery: (click for larger image)

SMRT Alexander Dennis Enviro500 MMC (SMB3503G) – Service 972BSEP Promotional Hanger for Service 972————————————————————————————————————————————




  • 2013 (17 Nov): Introduced from Bukit Panjang to Bencoolen Street (Loop), via Jelapang, Segar , Fajar, BKE/PIE, Stevens, Orchard and Dhoby Ghaut under the Bus Service Enhancement Programme (BSEP).
  • 2014 (02 Mar): Designated wheelchair-accessible bus route (WAB)
  • 2014 (13 Jul): Double-deck buses introduced
  • 2015 (End Jan): First SMRT bus service to have a full double-deck bus fleet.
  • 2015 (14 Jun): Amended to Senja Road / Link, skipping a pair of bus stops along Bt Panjang Ring Rd and calling at 4 pairs of bus stops along Senja Rd & Link
  • 2015 (12 Jul): First bus brought forward from 0600hrs to 0530hrs daily
  • 2015 (16 Aug): Calls at two new bus stops along Fajar Rd (Bt Blks 443A/443B and Blk 442D)
  • 2015 (06 Sep): Calls at a new pair of bus stops along Segar Rd
  • 2015 (27 Dec): Calls at Opp Blk 183 instead of Blk 604 along Bt Panjang Rd towards Bencoolen St as part of DTL2 Bukit Panjang Bus Service Enhancements

Past Routings:

  • Refer to this article
  • 2015: No significant route changes since 2015.


Press release on 6 November 2013:

“A new bus service – Service 972 – will be launched from Sunday, 17 November 2013. The new service will provide better connectivity for commuters travelling between Bukit Panjang and the city. This is the 15th bus service launched under the Bus Service Enhancement Programme (BSEP).

The new service will ply along Bukit Panjang Ring Road, Jelapang Road, Segar Road and Fajar Road before heading via Bukit Timah Expressway and Pan Island Expressway towards Whitley Road, Stevens Road, Orchard Road and Bencoolen Street. From Bencoolen Street, it will make its return journey to Bukit Panjang Town via Penang Road and Somerset Road.

The service will enhance connectivity for residents along these roads to key transport nodes such as Dhoby Ghaut, Somerset and Orchard MRT stations, where they can transfer to the other rail lines and bus services to reach their destinations.

Vice President for SMRT Buses Ltd, Tan Kian Heong said: “Bukit Panjang Town is undergoing rapid development where many HDBs are scheduled for completion in the coming years. Service 972 will cater to these developments and serve as an additional option for Bukit Panjang residents going to city areas.”

Bus Service 972 will operate daily (including public holidays) from 6am till 11.30pm.”


External Links:

  • TransitLink E-Guide
  • SGWiki – Buses

Back to Bus Services
Back to Bus Services Enhancement Programme
Back to Bus Articles


13 thoughts on “SMRT Bus Service 972

  1. Hopefully will see less passagers like workers or students ‘squeezing’ into bus 190 or 700 from tomorrow onwards.
    As a passager for bus 190 daily, I will have a slight delay for work due to passagers living in Bukit Panjang Estate waiting at Blk 183 bus stop to squeeze in the bus before moving towards Stevens Road and Ochard Road.

  2. implementing the 972 was a good move but now that the demand is there i think it shld have bendy buses in the morning as the bus is always crowded..

    • To Ask that Question, Service 190 Plys Through Bukit Panjang Road passing Zhenghua Primary School and Bukit Panjang LRT Between Pending (BP8) and Bangkit (BP9) Stations before Blk 270 (44261) and After Blk 223 (44269) Bus Stops and Between Bukit Panjang (BP6) and Senja (BP13) Stations After Bus Stop Blk 183 (44259) and Before Blk 604 (44251) Bus Stop and it Contunes to Choa Chu Kang Int (44009) While Service 972 Runs Through Bukit Panjang via Bangkit (BP9), Fajar (BP10), Segar (BP11) and Senja (BP13) Stations before Ends at Blk 183 (44259) before it proceeds to Bukit Panjang Temporary Bus Park.

  3. 25th feb 11.30 pm….. i waited for bus almost 20 mins …… unbelievable……… it would be easy if u have frequent service durin this hours…….

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