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SMRT Bus Service 972 is a trunk route from Bukit Panjang Temporary Bus Park and looping at Bencoolen Street, passing through Jelapang Road, Segar Road, Fajar Road, BKE/PIE, Stevens Road and Orchard Road. It is the fifteenth bus service to be introduced under the Bus Service Enhancement Programme, or BSEP.
SMRT Dennis Enviro500 (SMB3527M) – Service 972, with Downtown Line 2 promotional livery
|Route||Bukit Panjang Temporary Bus Park ↺ Bencoolen Street (Loop)|
|Passes Through||Senja Rd, Jelapang Rd, Segar Rd, Fajar Rd, BKE/PIE, Stevens Rd, Orchard, Dhoby Ghaut|
|Travelling Time||Offpeak: 122 mins
Peak: 130 mins
|Current Operator||SMRT Buses|
|Current Depot||Kranji Bus Depot (KJDEP)|
|Current Fleet||Alexander Dennis Enviro500|
|Departure Times from T1||Daily:
0530 – 2300 (Daily | Full Route)
Weekdays AM Peak, 2300 – 2330 (SWT 972A | Terminates at Dhoby Ghaut Stn, Orchard Rd)
|0630-0830: 04 – 08 mins
0831-1659: 04 – 11 mins
1700-1930: 05 – 10 mins
After 1930: 09 – 11 mins
|Notes||After 2300hrs daily, buses leaving Bukit Panjang Temporary Bus Park will be renumbered as 972A and terminate at Orchard Road (Dhoby Ghaut Stn)|
Service 972 provides residents of Bukit Panjang with greater connectivity to Orchard and Dhoby Ghaut. By running parallel to existing bus and rail lines, the service provides a travel alternative for commuters who relied on other bus services/the rail network to and from the city. The route incorporates an express sector between Bukit Panjang Road and Whitley Road via the Bukit Timah Expressway (BKE) and the Pan-Island Expressway (PIE). This is the fifteenth bus service to be introduced under the Bus Service Enhancement Programme (BSEP).
This route provides more options for commuters using existing bus routes between Bukit Panjang and the City. Previously, commuters relied on Service 190 and Service 700/A for such connections, which were beyond the reach of convenience and often had to transfer from the LRT or Feeders 920 or 922. The rail network was not a popular choice due to the extended travel time and transfers needed between LRT and MRT lines. The only direct bus route route, Express 971E, operates unidirectionally during weekday peak hours only. As a result, the need arises for a direct full-day connection between the northern parts of Bukit Panjang (Neighborhoods 4, 5 and 6) and the City.
Service 972 fulfills that link by offering a full-day service between the northern part of Bukit Panjang and the City, duplicating the Bukit Panjang sector of Express 971E. It also relieves demand from Services 190 and 700/A, as well as improving connectivity to Bukit Panjang Road, calling at the pair of bus stops outside Blk 270 Bukit Panjang Road, a major transfer stops for many services plying along the BKE. In anticipation for potentially high demand, this service may use non-BSEP bendy buses.
Boarding and alighting is not allowed at Bukit Panjang Temporary Bus Park. As a result, the first passenger stop of the route is opposite Blk 183 Bukit Panjang Road (originally Blk 604, shifted on 27 Dec 2015), whereas the last passenger stop is at Blk 183 Bukit Panjang Road.
After 2300hrs daily, buses leaving Bukit Panjang Temporary Bus Park will be renumbered as 972A and terminate at Orchard Road (Dhoby Ghaut Stn).
The service debuted on Sunday, 17/11/2013, where a soft launch was carried out at Greenridge Shopping Center at 8:30am, hosted together with a community brisk walk. SMB3088M was the first bus deployed, departing Bukit Panjang at 6am. The service utilized a full fleet of MAN A22 buses.
SMRT Enviro500 MMC Launch:
SMRT’s Alexander Dennis Enviro500 MMC made their debut on revenue service on Sunday, 13 Jul 2014 on Service 972. Three units, namely SMB3501L (972TQ01) , SMB3502J (972AP07) and SMB3503G (972TQ02) were put on service. SMB3502J was withdrawn in the morning following an electrical fault leading to bus breakdown, but returned in the afternoon.
SMB3502J is the first Enviro500 MMC in revenue service, departing Bukit Panjng Temporary Bus Park at around 7:00am in the morning.
2015 Route Amendment
To enhance connectivity for Bukit Panjang residents, Service 972 was amended to serve Senja Road from 14 June 2015.
The new route skips a pair of bus stops along Bt Panjang Ring Rd (Blk 617 and Blk 537A CP) while calling at 4 pairs of existing bus stops along Senja Road previously only served by Feeder service 920.
Click on the route poster on the right to view a larger image.
DTL2 Bukit Panjang Bus Service Enhancements
As part of DTL2 Bukit Panjang Bus Service Enhancements, the first revenue service stop of Service 972 along Bukit Panjang Rd was shifted from Block 604 to Opp Blk 183 effective 27 December 2015. Service 972 will continue to terminate revenue service at Bukit Panjang Rd – Blk 183. The poster is attached here.
- 972A: Bukit Panjang Temp Bus Pk → Orchard Road (Dhoby Ghaut Stn)
Daily: 2300hrs – 2330hrs
Also operates on Weekdays AM Peak hours from Jun 2015
Fare: Charges fares for regular trunk services. See Bus Fares for exact fares.
Fleet: Service 972′s fleet comprises of ADL Enviro500 MMCs under the BSEP scheme.
|Loop Service (via Bencoolen St)|
- 2013 – Present: SMRT Buses Ltd
The Bus Service Operating License (BSOL) for this route will be renewed in 2016.
Gallery: (click for larger image)
SMRT Alexander Dennis Enviro500 MMC (SMB3503G) – Service 972BSEP Promotional Hanger for Service 972————————————————————————————————————————————
- 2013 (17 Nov): Introduced from Bukit Panjang to Bencoolen Street (Loop), via Jelapang, Segar , Fajar, BKE/PIE, Stevens, Orchard and Dhoby Ghaut under the Bus Service Enhancement Programme (BSEP).
- 2014 (02 Mar): Designated wheelchair-accessible bus route (WAB)
- 2014 (13 Jul): Double-deck buses introduced
- 2015 (End Jan): First SMRT bus service to have a full double-deck bus fleet.
- 2015 (14 Jun): Amended to Senja Road / Link, skipping a pair of bus stops along Bt Panjang Ring Rd and calling at 4 pairs of bus stops along Senja Rd & Link
- 2015 (12 Jul): First bus brought forward from 0600hrs to 0530hrs daily
- 2015 (16 Aug): Calls at two new bus stops along Fajar Rd (Bt Blks 443A/443B and Blk 442D)
- 2015 (06 Sep): Calls at a new pair of bus stops along Segar Rd
- 2015 (27 Dec): Calls at Opp Blk 183 instead of Blk 604 along Bt Panjang Rd towards Bencoolen St as part of DTL2 Bukit Panjang Bus Service Enhancements
- Refer to this article
- 2015: No significant route changes since 2015.
Press release on 6 November 2013:
“A new bus service – Service 972 – will be launched from Sunday, 17 November 2013. The new service will provide better connectivity for commuters travelling between Bukit Panjang and the city. This is the 15th bus service launched under the Bus Service Enhancement Programme (BSEP).
The new service will ply along Bukit Panjang Ring Road, Jelapang Road, Segar Road and Fajar Road before heading via Bukit Timah Expressway and Pan Island Expressway towards Whitley Road, Stevens Road, Orchard Road and Bencoolen Street. From Bencoolen Street, it will make its return journey to Bukit Panjang Town via Penang Road and Somerset Road.
The service will enhance connectivity for residents along these roads to key transport nodes such as Dhoby Ghaut, Somerset and Orchard MRT stations, where they can transfer to the other rail lines and bus services to reach their destinations.
Vice President for SMRT Buses Ltd, Tan Kian Heong said: “Bukit Panjang Town is undergoing rapid development where many HDBs are scheduled for completion in the coming years. Service 972 will cater to these developments and serve as an additional option for Bukit Panjang residents going to city areas.”
Bus Service 972 will operate daily (including public holidays) from 6am till 11.30pm.”
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