SMRT Intratown Service 911

SMRT Intratown Service 911 is an Intratown service operating from Woodlands Regional Interchange and looping at both Woodlands Avenue 2 and Woodlands Centre Road, passing through Woodlands Street 83, Street 82 and Street 13. It operates as a dual-loop service, calling at Woodlands Interchange twice in a single trip.

SMRT MAN NL323F A22 (SMB270Y) - Service 911

SMRT MAN NL323F A22 (SMB270Y) – Service 911

Route Information
Route Woodlands Regional Bus Interchange ↺
Woodlands Avenue 2 / Woodlands Centre Road WAB_logo_20px
Passes Through Woodlands St 83, 82, 13
Route Length 17.7km
Travelling Time 50mins
Operator Information
Current Operator SMRT Buses
Current Depot Woodlands Bus Depot (WLDEP)
Current Fleet Mercedes-Benz O405G
Departure Times from T1 0520 – 0100 (Weekdays & Sat)
0530 – 0100 (Sun/PHs)
Frequency Loop Service
0630-0830: 02 – 06 mins
0831-1659: 05 – 11 mins
1700-1930: 04 – 06 mins
After 1930: 02 – 12 mins

Route History

Intratown Service 911 serves residential blocks, schools and public amenities along Woodlands St 83, Woodlands Ave 4 , Woodlands St 82, Woodlands St 13 and Woodlands Centre Rd, connecting them to transport nodes at Woodlands Regional Centre, such as Woodlands Regional Bus Interchange & Woodlands MRT station. Its primary area of service is Woodlands Neighbourhood 8 on the East Loop, and Neighbourhood 1 & Woodlands Centre on the West Loop. High capacity articulated buses are deployed on a daily basis due to high demand from residents in the area.

The route serves schools such as Qihua Primary School, Riverside Secondary School, Evergreen Primary School and Evergreen Secondary School. Other public amenities served include Fu Shan Garden, Woodlands Town Park East, Woodlands Town Garden, Woodlands Stadium, Woodlands Swimming Complex and Woodlands Train Checkpoint.

Service 911 operates in two loops, where buses will first ply the East Loop (via Woodlands Ave 2) followed by the West Loop (via Woodlands Centre Rd), while calling at Woodlands Interchange between loops. Terminating trips will operate as Service 911E on the West Loop, indicating that the bus will terminate at Woodlands Int and no longer continue its journey on the East Loop.

There are two separate queue berths at Woodlands Interchange for Intratown 911; passengers should check their direction of travel before boarding the bus.

During Eves of Public Holidays, last bus timings will be extended to complement the extension of train operating hours.

SMRT MAN NL323F A22 (SMB247R) - Intratown 911E

SMRT MAN NL323F A22 (SMB247R) – Intratown 911E

Special Departures:

  • Woodlands Int  Woodlands Int [West Loop]
    Weekdays & Sat: 0530hrs
    Sundays/PHs: 0545hrs
  • Woodlands Centre Road (Woodlands Train Checkpt)  Woodlands Int
    Weekdays & Sat: 0520hrs – 0540hrs
    Sundays/PHs: 0540hrs – 0550hrs

Fare: Fares for Intratown Services are capped at 3.2km. Refer to Fare Table.

Fleet: Service 911’s fleet comprises of Mercedes-Benz O405, O405Gs and MAN NL323Fs.

Route Information:

Loop Service (via Woodlands Reg Int)
  • Woodlands Reg Int
  • Woodlands Ave 7
  • Woodlands St 83
  • Woodlands Ave 4
  • Woodlands St 82
  • Woodlands St 81
  • Woodlands Ave 9
  • Woodlands Ave 2
  • Woodlands St 81
  • Woodlands St 82
  • Woodlands Ave 4
  • Woodlands Ave 4
  • Woodlands St 83
  • Woodlands Ave 7
  • Woodlands Reg Int
  • Woodlands Ave 3
  • Woodlands St 13
  • Woodlands Centre Rd
  • Woodlands St 13
  • Woodlands Ave 3
  • Woodlands Reg Int
Service 911 at a glance. Click for larger image.

Service 911 at a glance. Click for larger image.

Operator History:

  • 1996 – 2004: Trans-Island Bus Services Ltd
  • 2004 – Present: SMRT Buses Ltd

The Bus Service Operating License (BSOL) for this route will be renewed in 2016.



  • 1996 (08 Dec): Merged from existing Feeders services 900 and 901.
    Intra-town service serving Woodlands Regional Interchange to Woodlands St 82 & Woodlands Checkpoint Bus Terminus (Loop)
  • 2001: Amended to ply St 82, Ave 4, St 83 and Ave 7 in both directions.
  • 2003: Amended to loop at Woodlands Rd and Woodlands Centre Rd, skipping Woodlands Checkpoint Bus Terminus.
  • 2014 (03 Feb): Bus Service Reliability Framework (BSRF) implemented for a two-year trial
  • 2015 (14 Jun): Designated wheelchair-accessible bus route (WAB)
  • 2015 (05 Jun): BSRF trial extended to Aug 2016

Past Routings:

  • 1996 (East Loop): Woodlands Reg Int, Woodlands Ave 7, Woodlands St 83, Woodlands Ave 4, Woodlands St 82, Woodlands St 81, Woodlands Ave 9, Woodlands Ave 2, Woodlands Reg Int
  • 2001 (East Loop): Present routing

Double deck debut:

  • An Enviro500 (SMB5068H) made its debut appearance on 29 Oct 2015, performing two trips of Service 911’s East Loop (operating as 911E).The bus operated under a crossover slot from Service 960.


External Links:

Back to Woodlands Intratown and Feeder services
Back to Feeder, Townlink and Intratown routes
Back to Bus Services
Back to Bus Articles

2 thoughts on “SMRT Intratown Service 911

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